FAQ

Frequently Asked Questions

Before I begin the FAQs ~ Pallet23 is a unique, flexible space that allows you to handle your event however you choose (within reason) & does not take cuts from preferred vendors. With that flexibility, Pallet23 expects its clients to leave the space as it was found ~ put items back where they came from & tidy up after themselves (see clean up check list). If you prefer, Pallet23 can handle the clean up for an additional fee. Also, Pallet23 is not  soundproof & in a growing, urban area so you need to be comfortable with outside noise possibilities (sirens, possible construction nearby, traffic, etc). It is typically a non issue but always a possibility & out of Pallet23's control.


Q: What is the significance of the name Pallet23?

A: When I toured the space there were old pallets in the deteriorating warehouse… Pallet +  a blank "palette" for creative/unique events + has a great kitchen for food events/pop up dinners/classes- "palate"). 23= Northside pride/zip code 45223.


Q: How many guests does the room accommodate for a sit-down dinner?

A: 80 MAX (including vendors)


Q: How many guests does the room accommodate for a cocktail type party or open house type event?

A: 120 MAX (including vendors).


Q: What is the rental fee and other charges associated with renting the facility?

A: See rate page for more info about costs then visit contact page, answer the question to determine cost for your event.


Q: Do you require a deposit? What about a security deposit?

A: Yes. Upon booking 50% (non refundable) of your rental is required to reserve your date with the balance due 14 days prior to the event. A $500 security deposit is also required with balance. If event ends/100% out on time (according to the rental agreement) & space is left in the condition that it was found, you will receive the full amount back (either at end of the event or mailed within 3 business days). Overages of time, clean up costs will be deducted from that $500 if need be & any remaining balance returned.


Q: Do you take credit cards? If I pay by check to money order, who do I make it payable to & where do I mail it?

A: Pallet23 prefers checks or money orders but can accept credit cards for your rental but a 3% transaction fee will be added to the total rental fee (a Square electronic invoice will be emailed). Checks or money orders can be made payable to Pallet23 & either mailed to the Spring Grove address or dropped off in the mailbox.


Q: How much set up and tear down time do you allow?

A: . Effective January 2016 (unless your event is already under contract), space rental is for either half days (up to 5 hours from arrival to departure) or full days (up t0 10 hours from arrival to departure). Additional hours for more elaborate set up/decorating/load in & tear down/elaborate/load out can be arranged at a $150/hour rate on the weekends. There is a 30 minutes grace period beyond your event's departure time for cleaning & tidying up. Exceptions are possible once event details are discussed but it is minimum 3 hour rental for any event.


Q: Can I drop materials, event food/drink/decorations the day before the event? Can I leave those items for pick up the following day?

A: Not typically* unless you pay for a separate rental. You should plan on loading in & loading out just before and after event. (*If the space is not rented, may be able to be arranged but would be an additional fee for someone's time to meet you & could not be determined until the week before the event due the possibility of other rentals).


Q: What is included in the rental fee? What items do you have available for a separate rental?

Q: Do you have an event planner on staff? Does the rental fee include onsite staff?

A: No but the owner is happy to connect you to great event planners in the area. The  rental fee includes someone who will meet you upon arrival, get you situated, and make sure you have everything you need. Once you are set, that person will be out of sight (in the office or nearby) but available to you if any needs arise during your event. 15 minutes before your departure time, he/she will return to do a walk through & lock up at the end of the event. Pallet23 has security cameras that are linked to the representative's smart phone so the event can be monitored when he/she is off site.

If you would like to have someone on site during your event and/or host your event, that can be arranged for an additional fee of $25/hour.


Q: What is the parking situation?

A: Please see location page.


Q: Can we use a caterer of our choice or bring our own food?

A: Yes. Pallet23 allows this flexibility but your caterer (or you, your guests if handling own food/potluck) must meet certain criteria & agree to Caterer/Food Guide. They are expected to pop in & pop out (food prepped off site, dishwashing back at their facilities) & leave the space as it was found.  The typical Pallet23 client recycles & doesn't generate large amounts of waste ~ there is no dumpster here. Excessive use of disposables, food waste, garbage needs to be transported back to their facilities. If caterer is just dropping off the order, client is responsible for that clean up. If you would like cooking & dishwashing to happen at Pallet23 for your event, that can be arranged for a fee to cover costs & time involved.


Q: Do you have any recommendations of caterers that you like to use?

A: Yes. I am happy send you some information to great caterers that I personally use. I would need to understand what type food/vision you have & your budget to connect you to the proper options.


Q: Is alcohol purchased through the facility? Can we bring our own & set up a bar?

A: No, Pallet23 does not have a liquor license to sell alcohol. You may BYO & serve alcohol at you event as long as you are not selling alcohol it and/or it is part of the event's ticket price. Some clients prefer to purchase wholesale and handle the bar on their own, some have guests BYO drinks of choice, others hire catering or bartending companies with liquor licenses that handle everything.


Q: Can I sell alcohol at my event?

A: If you plan on selling alcohol 1) you must be a non profit and 2) you would need to apply & secure a temporary F2 license at least 30 days in advance - www.com.ohio.gov/liqr


Q: What are your business hours?

A: Pallet23 does not have regular business hours & due to the possibility of the space being rented at any time, it is shown by appointment only.


Q: Would it be possible to tour the building before reaching a decision?

A: Yes. First please look at the pictures & Google tour of the space and familiarize yourself with the FAQ & rate pages. If Pallet23 fits your needs, please email answers to the questions on the contact page. Once we determine it will be a good fit, we will proceed in finding a time to show you the space. NOTE: your first tour & second visit (after signing a rental agreement) are free (take pictures and notes ~ the space is very simple). Any additional visits will be a $25 per half hour charge (cash)  to cover someone's time to meet you.


Q: Can I rent your kitchen for my catering company or small food business?

A: No, the kitchen is unlicensed & designed like a residential kitchen. Caterers, Cooking demos, classes, dinner party chefs would arrive primarily prepped & ready to go as well as take dirty dish ware, etc. off site for sterilization.


Q: Are animals allowed?

A: No, no animals are allowed unless for a professional commercial shoot, still photo shoot, service animal or very special circumstances. Any scenario must be discussed with Pallet23 for approval.


Q: What about smoking?

A: You may not use tobacco products (or drugs) of any type (including Vaporizers) inside Pallet23. Exceptions would only be for professional shoots or events that would require that exception. This must be discussed with Pallet23 for approval. Any smoking can occur out back door (ashtray provided ~ keep door closed). If guests would like to smoke out front, please be courteous to bar patrons at The Littlefield & dispose of butts appropriately.


Q: Is the front courtyard part of Pallet23?

A: No, that is part of the bar in front. Unless purchasing drinks or food from them, Pallet23 guests are not to be beyond the chain or walkway to Pallet23.


Q: Is there an outside area?

A:  The back area of Pallet23 can be used as an extension of your event if weather permits & your guests may go in & out of black regular door (keep door shut behind them unless weather is ideal/comfortable). If you would like to open up the large garage & keep wide open, the HVAC system inside would need to be turned off & there could be an additional rental fee (time of year? humidity? recent rain/mud?insects) ~ we would assess the week of your event.


Q: Are there any stairs and/or are you wheelchair friendly?

A: No stairs & yes, wheelchair friendly.


Q: If I need to load in equipment/tables/chairs/catering, is there a load in area?

A: Yes, there is a large garage door and a back door that is accessible behind The Cincinnati Health Department parking lot located at 3845 William Dooley Way for larger items, bigger load ins, shoots/productions. Keep in mind; it is a straight shot to load into the front doors that is simpler for smaller load ins ~ a large rolling cart is available to facilitate your load in.


Q: What makes Pallet23 shoot/production friendly? Is the space soundproof for shoots with dialogue?

A: The space was designed with shoots in mind. Easy load in with no stairs, two 200 amp circuits, electrical outlets throughout space, 13' high open ceiling with easy rigging possibilities (& several electrical outlets in ceiling), a green room for talent holding, WI-FI & an open non commercial kitchen for craft service to operate out of. Pallet23 also has a floor drain if your shoot involves water rigs or you build a bathroom/kitchen set that need to have running water. Lastly, there is a shower here for beauty care/hair care shoots so models can properly rinse the shampoo/conditioner.

The space is not sound proof but it is perfect for still photo shoots, MOS shoots, or shoots where urban ambiant noise or possible construction work outside would be a non issue. There have been several successful interview type shoots & cooking videos where talent was mic'd (few blown takes here & there due to sirens, etc.).


If you need any additional information, please click on contact page.